Shipping & Returns

Order Confirmation

Once your order is placed, you will receive an email confirmation outlining all relevant details. If you do not receive this within a few minutes, please check your spam folder or contact us at hello@tbh-thebetterhalf.com.

Processing Time

All orders are processed within 2–3 business days. Orders are shipped from our headquarters in Mumbai.

We do not process or ship orders on weekends or public holidays. Orders placed after Saturday will begin processing the following Monday.

During periods of high order volume, processing may take a few additional days. We appreciate your patience.

Cancellations

Orders may be cancelled within 2 hours of placement by emailing hello@tbh-thebetterhalf.com or contacting us on WhatsApp. Beyond this window, your order is locked for processing and cannot be cancelled. Our Returns Policy will apply instead, and the order value will be issued as store credit.

Shipping Rates & Estimated Delivery Timelines

Standard Delivery: 5–9 business days.
Cash on Delivery (COD) is available on all orders across India. A COD handling fee of ₹200 applies to all COD orders.

International Shipping

TBH currently ships within India. International shipping is part of our roadmap and will be introduced in phases. Full rates, timelines, and carrier details will be published here ahead of that rollout. If you have an international shipping request in the meantime, please reach out to us directly at hello@tbh-thebetterhalf.com.

Tracking Your Order

Once your order has shipped, you will receive an email confirmation with shipping and tracking details.

If your order has shipped but tracking has not updated within 4 business days, please contact us at hello@tbh-thebetterhalf.com.

If tracking shows movement but appears stalled at a processing location, we recommend reaching out to the carrier directly for the most current update.

Delivery Delays

Delivery timelines are estimates and may be affected by factors outside our control, including carrier delays, weather conditions, or high-volume shipping periods.

Once an order has been handed off to our courier partner, TBH is not responsible for delays, loss, or damage caused by the carrier. We will, however, assist in filing claims or locating packages wherever possible.

If you have not received your order within 14 business days of shipment, please contact our customer care team and we will be happy to assist.

Returns & Refunds

We want you to be fully satisfied with your purchase. If you are not, you may request an exchange or store credit within 7 days of delivery.

To be eligible for a return, the following conditions must be met:

The return request is made within 7 days of delivery
The item is unworn, unwashed, and in its original, complete condition — including all original packaging, tags, and accessories
The item is accompanied by a copy of the receipt or order confirmation

The right to assess the condition of a returned item, and whether it qualifies for exchange or store credit, rests solely with TBH. We reserve the right to reject any return request that does not meet these conditions.

We do not offer cash refunds. All approved returns are issued as store credit, valid for 12 months from the date of issue.

Additional Return Conditions

Custom or made-to-order items are not eligible for return, exchange, or store credit
Items purchased during seasonal sales or with a discount code are final sale and not eligible for return or exchange
Only one exchange is permitted per order; further requests for the same order will not be entertained
Return shipping costs are not covered by TBH and will be deducted from the final store credit value
We use third-party courier partners for return shipping and have limited control over their handling. If a returned package arrives damaged or appears tampered with, the return will not be processed, and the customer will be responsible for the condition of the package

How to Initiate a Return

To start a return, email us at hello@tbh-thebetterhalf.com or send us a DM on Instagram at @tbh.thebetterhalf. Our customer care team will respond within 1–2 business days and guide you through the process. We may request additional information or photographs to assess your request. Please assist us with those, timely.

Once we receive your returned item, our team will inspect it upon arrival at our warehouse. If approved, the value of the item will be issued as store credit (valid for 12 months) or processed as an exchange, depending on availability. You will receive a confirmation email once your store credit has been issued.

Damaged or Faulty Items

If your order arrives damaged or develops a fault, please contact us directly at hello@tbh-thebetterhalf.com with your name, address, and order number, and our team will assist you promptly.

A Note on Policy Changes

TBH reserves the right to modify or update the terms of this Shipping & Returns Policy at any time, without prior notice. The most current version will always be available on this page.